octobre 29th, 2020
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Location Lannion, France
Date Posted 12/10/2020
Category Other
Job Type CDI
Disponiblité A discuter
Education Level Master/ingénieur
Experience > 10 years

Description

Customer Support Program Manager

Tâches


You are reporting to the Director Transport Customer Support
Pre-sales Responsibilities:
- Customer Services dimensioning for RFP responses (network installation, network acceptance, First Line Maintenance, Level2/3 support , trainings, …)
- Local countries partners search for supplying services (network installation and acceptance, First Line Maintenance)
- Contracts and Price Negociation with Services suppliers (network installation and acceptance, First Line Maintenance
Post-sales support Responsibilities:
- Customer Network Deployment project management
- Coordination of partners/contractors doing network deployments
- Deployment Program Management from equipments shipping in Ekinops to field network acceptance
- Internal and customer reporting on deployments progress (installations, network acceptance, trainings, ...)
- Generation of Customer support reports (RMAs, tickets,training programs, …)
- Organization and animation of support customer reviews

Profil

- Engineer with knowledge on DWDM/OTN optical networks

- 10 years minimum with an Optical Transport Network Operator or an Equipment manufacturer, focused on network deployments.
- Optical Networks deployments and Acceptance testing processes with Tier1 operators
- Support and Field maintenance organization of support Level1 to Level3 for Tier1 operators
- Strong Skills in project management
- Basic knowledge in Test and Measurement equipment for DWDM, Ethernet and OTN technologies (Optical Spectrum Analyzer, OTDR, protocol testers,…)
- Knowledge of Ethernet switches and IP routers technologies and protocols would be a plus
- Strong MS Office skills
- Knowledge of Sales Force would be a plus.

- Fluent French & English

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