As a Service Desk Consultant, you will be the primary point of contact for clients in critical industries, providing day-to-day technical support. You will work in complex IT environments, handling Oracle tablespace management, database instance crashes, backup and restore incidents, data synchronisation, database refreshes and performance analysis.
– Investigate and resolve technical incidents involving Oracle, PostgreSQL, MySQL and MariaDB.
– Administer Linux and Windows Server environments.
– Liaise with clients, provide technical support and triage and assign support tickets.
– Maintain the configuration management database (CMDB) and take part in the on-call rota.
Master degree and at least five years of professional experience in database administration and infrastructure management.
In-depth knowledge of the PostgreSQL ecosystem, including EDB, Patroni and PgBouncer, and of open-source database technologies such as MariaDB and Galera.
Hands-on experience deploying and managing databases using Docker and Kubernetes is required.
Proven ability to troubleshoot complex issues and optimise database infrastructure performance.
Strong skills across Linux distributions and the ability to support clients both on-site and remotely.
Fluency in both English and German is required. French is a significant advantage.
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L’équipe Yodea