IoT System Engineer

General:

• Participate actively in the System Engineering team, i.e., day-to-day tasks, attend meetings and workshops, propose improvements
• Maintain a “can-do” attitude and positive and constructive approach towards tasks at-hand
• Attend and provide relevant training sessions to keep up-to-date skills and knowledge
• Acquire an adequate level of expertise on matters related to their work
• Can represent the company on customers premises.

Operations & Tests:

• Provide 2nd level of support to our technical teams
• Organize, drive and participate to field tests
• Operate and monitor the IoT cloud platform, including participation to 24/7 shifts
• Consolidate data coming from the field and tools; analyze, propose and trigger products, processes & services improvements. Drive and/or implement automatization of operational tasks
• Listen to customers and field engineers, help them operate their platform while consulting with other project team members (Program Manager, Product Manager, Senior/Expert System Engineer, Development teams) when needed
• Participate to the definition and the execution of the operational features of the various IoT products. Organize the knowledge transfer to the different level of support
• Comply with the processes and defined KPIs
• Handle customer situations confidently, be aware of customer consequences and know when to escalate
• Take pride in work and solving customer problems efficiently and effectively
• Be respectful of and helpful to other Engineers and enjoy gaining and sharing knowledge.