IoT System engineer

Mission

General:

• Participate actively in the System Engineering team, i.e., day-to-day tasks, attend meetings and workshops, propose improvements
• Maintain a “can-do” attitude and positive and constructive approach towards tasks at-hand
• Attend and provide relevant training sessions to keep up-to-date skills and knowledge
• Acquire an adequate level of expertise on matters related to their work
• Can represent the company on customers premises.

Operations & Tests:

• Provide 2nd level of support to our technical teams
• Organize, drive and participate to field tests
• Operate and monitor the IoT cloud platform, including participation to 24/7 shifts
• Consolidate data coming from the field and tools; analyze, propose and trigger products, processes & services improvements. Drive and/or implement automatization of operational tasks
• Listen to customers and field engineers, help them operate their platform while consulting with other project team members (Program Manager, Product Manager, Senior/Expert System Engineer, Development teams) when needed
• Participate to the definition and the execution of the operational features of the various IoT products. Organize the knowledge transfer to the different level of support
• Comply with the processes and defined KPIs
• Handle customer situations confidently, be aware of customer consequences and know when to escalate
• Take pride in work and solving customer problems efficiently and effectively
• Be respectful of and helpful to other Engineers and enjoy gaining and sharing knowledge.

PROFIL

Bachelor’s in Engineering / Computer Science or Telecommunications degree
• Fluent in English is a must, French language would be valuable
• Knowledge & experience on Cloud technologies (Amazon Web Services, Google Cloud Platform) and related services
• Monitoring and alerting services (Grafana, Opsgenie)
• Scripting capabilities (for automation of tasks, reporting, data analysis)

Knowledge and/or experience in these areas a plus:
• Internet of Things (IoT)
• Cellular networks standards (LTE, LoRa) and wireless communication standards (Bluetooth, WiFi)
• AGILE & DevOps methodologies
• Mobile Operating systems basic troubleshooting (iOS, Android)
• Web and http protocol
• Embedded systems.

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