System Engineer

Network Infrastructure Management:

• Design, configure, and maintain routers, switches, firewalls, VPNs, and wireless networks.
• Monitor network performance, troubleshoot latency, packet loss, and connectivity issues.
• Implement and manage VLANs, routing protocols (BGP, OSPF, EIGRP), and QoS policies.
• Ensure network security by configuring firewalls (Cisco ASA, Sophos, Fortinet), IDS/IPS, and NAC solutions.
• Perform network capacity planning and scalability assessments.

Server & Systems Administration:

• Deploy, manage, and maintain Windows Server (2016/2019/2022) and Terminal server environments.
• Administer Active Directory, O365, DNS, DHCP, Group Policy, and Azure AD.
• Manage virtualization platforms (VMware vSphere, Hyper-V, Nutanix).
• Implement backup, disaster recovery (DR), and high-availability (HA) solutions.

Service Desk Leadership

• Resolve Tier 2/3 escalations for complex O365/network/server issues
• Mentor junior staff on root cause analysis methodologies
• Maintain knowledge base with advanced troubleshooting guides

Security & Compliance:

• Apply security patches, firmware updates, and vulnerability remediations.
• Enforce Zero Trust, least privilege access, and network segmentation.

Automation & Optimization:

• Automate repetitive tasks using PowerShell, Bash, Python, or Ansible.
• Optimize server and network performance through load balancing, caching, and traffic shaping.
• Document network diagrams, configurations, and operational procedures

Collaboration & Support:

• Work with IT teams to resolve escalated Tier 3 infrastructure issues.
• Assist in data center migrations, cloud transitions, and network upgrades.
• Provide guidance to junior engineers and service desk team